Privacy Policy

YCH Telecom Pvt. Ltd. (“we,” “our,” “us”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains what information we collect, how we use it, and the choices you have.

By using YCH Solutions (the “Site”), you agree to the practices described in this policy.

Information We Collect

What You Share With Us:

Name, company name, and email address (e.g. when you subscribe to our newsletter or product updates)
Order and shipping details, such as billing/shipping address, phone number, and quantity required
Inquiry details you enter, such as product specifications, quotation requests, and application requirements (e.g. antennas, waveguide products, cable assemblies)
Any information you provide when contacting our support team via phone, email, or the Quick Inquiry form

Information collected automatically:

Device and browser information (type, operating system, screen size)
IP address and approximate location
Pages visited, products viewed, search queries, and time spent on the Site
Cookies and similar tracking technologies (see Section 5)

Information from third parties:

When you complete a purchase, our payment gateway may confirm that a transaction was completed (for order-processing purposes), but we do not receive or store your full payment card details
Shipping and logistics partners may share delivery status updates for RF and telecom component orders

How We Use Your Information

Process and fulfill orders for antennas, waveguide products, cable assemblies, HLF LMR series cables, RG cables, and other RF components
Send price alerts, product updates, and newsletters you’ve signed up for
Improve the site’s performance, features, and user experience
Respond to inquiries and provide customer support
Analyze usage trends and traffic patterns
Detect and prevent fraud, abuse, or technical issues
Comply with legal, tax, and export/import obligations
We do not sell your personal information to third parties.

How We Share Information

We may share information with:

Shipping and logistics partners to deliver orders internationally
Payment processors to securely complete transactions
Analytics and service providers such as hosting, email delivery, and analytics platforms, who process data on our behalf
Customs and regulatory bodies where required for international export/import of telecom equipment
Legal or regulatory bodies where required by law
Any third party we share data with is only permitted to use it to provide services to us, not for their own marketing purposes.

Cookies and Tracking

We use cookies and similar technologies to:

Keep your cart and account session active
Understand how visitors use the Site
Support analytics and site-improvement efforts
You can control or disable cookies through your browser settings. Disabling cookies may affect some Site features, such as saved carts or account login.

Data Retention

We retain personal information only as long as necessary to fulfill the purposes described in this policy or as required by law (e.g., tax and export documentation). You may request deletion of your data at any time (see Section 7).

Data Security

We use reasonable technical and organisational measures, including SSL encryption and secure hosting, to protect your information. However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

Your Rights

Depending on your location, you may have the right to:

Access the personal information we hold about you
Request correction of inaccurate information
Request deletion of your information
Opt out of marketing communications (e.g. unsubscribe from our newsletter)
Object to or restrict certain processing

To exercise any of these rights, contact us at info@ych.solutions.

Children’s Privacy

YCH Solutions is not intended for use by children under 16. We do not knowingly collect personal information from children.

Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated “Last updated” date. Continued use of the Site after changes are posted constitutes acceptance of the revised policy.

Contact Us

If you have questions about this Privacy Policy or how we handle your data, contact us at:

Website: ych.solutions Email: info@ych.solutions Phone: +86 188 2047 4244
ych.com/privacy-policy.